Crossthelimits.co.uk

1. WE CARE ABOUT YOUR PRIVACY

This Privacy Policy describes how Crossthelimits.co.uk (“we”, “us”, “our”) processes personal data when you use our website https://www.crossthelimits.co.uk/.

We take your privacy seriously and have implemented appropriate technical and organizational measures to protect personal data, including encrypted connections (TLS), restricted system access, and access controls.

2. WHICH CATEGORIES OF PERSONAL DATA DO WE COLLECT AND WHY?

2.1 Orders Placed via Our Website

When you place an order, we collect and process the following personal data:

First and last name
Email address
Telephone number
Billing and delivery address

This data is processed to:

administer and fulfil your order,
communicate with you regarding delivery or support issues,
comply with our contractual and legal obligations.

You cannot become a customer of Crossthelimits.co.uk without providing this information.

Retention:
We retain customer and order-related data for the duration of the customer relationship and for 36 months thereafter for customer service purposes. Certain data (e.g. invoices and transaction records) is retained longer where required by applicable accounting and tax laws. Once no longer required, personal data is securely deleted or anonymised.

Payments are processed by third-party payment providers, who act as independent data controllers for their own processing activities.

2.2 Use of the Website and Newsletters

Based on your consent, we may process personal data such as your name and email address when you:

subscribe to newsletters,
leave product reviews,
opt-in during checkout.

Reviews remain published until removed. Newsletter communications continue until you unsubscribe.

We also collect aggregated visitor statistics (pages visited, referrers, general location).
We do not collect full IP addresses, and this data cannot be used to directly identify you.

Cookies and similar technologies are used to enable analytics and improve website performance.

2.3 Direct Marketing and Surveys

With your consent, we may process your email address and limited purchase data to send tailored offers and marketing communications.

You may opt out at any time via the unsubscribe link or by contacting us.

Survey responses are retained only for as long as necessary to compile aggregated results.

2.4 Statistics and Business Development

We may process aggregated and anonymised data (such as purchase categories or country of access) to improve our services and product offerings. This processing is based on our legitimate business interests.

3. WHO HAS ACCESS TO YOUR PERSONAL DATA?

3.1 Payment Providers & Open Banking Services

We use third-party payment and regulated open banking / payment initiation service providers (such as Plaid Inc.) to enable secure account-to-account payments.

Financial data is accessed only with your explicit consent and processed in accordance with applicable data protection laws. Crossthelimits.co.uk does not store online banking credentials.

3.2 Data Controller Information

The data controller for personal data collected via crossthelimits.co.uk is:

LaRevolution LTD
NWES – Unit 15
Pinbush Rd
Lowestoft
NR33 7NQ
United Kingdom

📞 +44 015 0221 7465
📧 info@crossthelimits.co.uk

VAT: 394515473
Company No: 12988634

3.3 Delivery, Storage and Other Service Providers

We share necessary personal data (name, address, phone number, order details) with delivery and fulfilment partners to complete orders.

All service providers are contractually bound to:

process data only under our instructions,
apply appropriate security measures,
not use data for their own purposes.

3.4 Legal Obligations and Business Transfers

We may disclose personal data where required by law, court orders, regulatory requests, or in connection with a merger, acquisition, or asset transfer.

4. YOUR RIGHTS

You have the right to:

access your personal data,
request correction or deletion,
restrict or object to processing,
withdraw consent at any time,
request data portability where applicable.

You may also lodge a complaint with your local data protection authority.

5. INTERNATIONAL DATA TRANSFERS

Some service providers may be located outside the EU/EEA (e.g. the US, Japan, China).
Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.