Terms & Conditions

Last updated: September 2026

These Terms & Conditions govern the use of www.crossthelimits.co.uk and all purchases made through the Website.

The Website is operated by LAREVOLUTION LTD, trading as Cross The Limits.

By accessing the Website, creating an account, placing an order or using any services available through the Website, you agree to these Terms & Conditions.

We may update these Terms & Conditions from time to time. The version published on the Website at the time an order is placed will apply to that order unless otherwise required by law.

General

Cross The Limits owns and operates www.crossthelimits.co.uk.

Access to and use of this Website, together with the products and services available through it, are subject to these Terms & Conditions.

We reserve the right to modify, suspend, withdraw or restrict access to any part of the Website or its services where reasonably necessary.

We do not guarantee that the Website will always be available, uninterrupted or free from technical errors.

Privacy Policy

Our Privacy Policy explains how we collect, use, process and store personal information.

By using this Website, you acknowledge our Privacy Policy and confirm that any information you provide to us is accurate and complete.

Please refer to the separate Privacy Policy available on the Website for full information.

Prohibited Use

You must not misuse this Website.

You must not:

• Commit or encourage any criminal offence.
• Attempt to gain unauthorised access to the Website, server, database or any associated system.
• Introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
• Corrupt or interfere with data.
• Attempt to disrupt the performance or functionality of the Website.
• Infringe the intellectual property or proprietary rights of another person or organisation.
• Send unsolicited advertising, spam or other unauthorised promotional material.
• Use the Website for any unlawful, fraudulent or abusive purpose.

Serious breaches may be reported to the appropriate authorities where required.

Intellectual Property, Software and Content

All intellectual property rights relating to the Website, including text, graphics, photographs, product images, logos, software and other content, are owned by Cross The Limits, LAREVOLUTION LTD or the relevant licensors.

Content may be viewed, stored or printed for personal and non-commercial use.

You may not reproduce, distribute, republish, modify or commercially exploit Website content without prior permission from the relevant rights holder.

Terms of Sale

Age Requirement

Customers must be 18 years of age or older to place an order through the Website.

By placing an order, you confirm that:

• You are at least 18 years old.
• The information provided during checkout is true and accurate.
• You are authorised to use the selected payment method.
• Sufficient funds are available to complete the transaction.

Orders

By placing an order through the Website, you are offering to purchase products subject to these Terms & Conditions.

All orders are subject to:

• Product availability.
• Payment authorisation.
• Verification of the information provided.
• Acceptance of the order by Cross The Limits.
• Applicable legal, regulatory and compliance requirements.

We reserve the right to refuse or cancel an order where reasonably necessary.

Order Acceptance and Contract

After placing an order, you will receive an email confirming that your order has been received.

This email is an acknowledgement of your order and does not necessarily constitute final acceptance.

A contract between you and Cross The Limits is formed once your order has been accepted and dispatched.

Only products included in the dispatch confirmation form part of the final contract.

We reserve the right to refuse or cancel an order before dispatch where there is a payment, stock, pricing, fraud-prevention, legal, regulatory or compliance issue.

Pricing and Availability

We make reasonable efforts to ensure that product descriptions, availability and prices displayed on the Website are accurate.

However, errors may occasionally occur.

If we identify an incorrect price or other material error after an order has been placed, we may contact you and provide the option to:

• Proceed at the correct price, or
• Cancel the affected product or order.

Where payment has already been received for an order subsequently cancelled by us, the appropriate refund will be processed.

Product prices may change without prior notice.

Prices of imported products may also change due to supplier pricing, currency movements, transportation costs and other commercial factors.

Payment

Payment must be made using one of the payment methods available at checkout.

Depending on customer location, order currency and availability, payment methods may include:

• Debit or credit card.
• Apple Pay or Google Pay.
• Open Banking.
• Bank transfer.
• Cryptocurrency payment.
• Other third-party payment services displayed at checkout.

Payment methods may vary depending on country, currency, order type and payment provider availability.

Where payment authorisation is required, the order will only proceed once the relevant payment provider confirms the transaction.

Bank Transfer Payments

Customers choosing bank transfer must use the bank details displayed during checkout, on the order confirmation page or in the order confirmation email.

Customers must:

• Send payment in the same currency as the order.
• Use the correct bank account details for that currency.
• Include the Order Number as the payment reference where requested.

Orders paid by bank transfer may remain on hold until cleared funds are received.

Cross The Limits is not responsible for delays caused by incorrect bank details, incorrect payment references, currency conversion errors or payments sent to an incorrect account.

Cryptocurrency Payments

Cryptocurrency payments may be offered through third-party payment providers.

Cryptocurrency transactions are processed externally and may require confirmation on the relevant blockchain or payment network.

By choosing cryptocurrency as a payment method, the customer is responsible for:

• Sending the correct amount.
• Using the correct wallet address.
• Selecting the correct blockchain network.
• Completing payment within any time limit displayed by the payment provider.

Orders will normally only be processed after successful payment confirmation.

Cross The Limits does not store customers’ private keys or cryptocurrency wallet credentials.

Incorrect, incomplete, expired or incorrectly routed cryptocurrency payments may result in delays or cancellation.

Blockchain transactions themselves may be irreversible. Where a customer is legally entitled to a refund, the refund method may depend on the capabilities and rules of the relevant payment provider.

Product Categories

Cross The Limits sells a range of products including:

• Dietary supplements.
• Sports nutrition products.
• Pre-workout products.
• Performance supplements.
• Vitamins and nutritional products.
• Specialist products.
• A limited number of products specifically designated as Research Products.

Research Products are treated separately from ordinary dietary supplements and sports nutrition products.

The Research Product policies below apply only to products specifically identified on the Website as:

• Research Products.
• Research Chemicals.
• For Research Use Only.
• Or another equivalent research-only designation.

Product Usage and Safety Warnings

Customers must read and follow all directions, warnings and safety information displayed on individual product labels and product pages.

Product images are provided for illustrative purposes. Actual packaging, appearance, formulation or labelling may occasionally vary.

Customers are responsible for checking whether a product is legal to purchase, possess, import and use within their country or jurisdiction.

Cross The Limits does not accept responsibility for a customer’s failure to comply with applicable local laws, import requirements or product restrictions.

Dietary Supplements and Sports Nutrition Products

Products sold as dietary supplements or sports nutrition products are intended to be used according to the directions and warnings displayed on the individual product packaging.

Dietary supplements are not intended to diagnose, treat, cure or prevent any disease.

Customers should not exceed the recommended serving or usage instructions provided by the manufacturer.

Anyone who is pregnant, breastfeeding, taking medication, suffering from an existing medical condition, under medical supervision or unsure whether a product is appropriate for them should seek advice from a suitably qualified healthcare professional before use.

Research Products Policies

The following policies apply specifically and exclusively to products clearly designated on the Website as Research Products, Research Chemicals, For Research Use Only or an equivalent research-only designation.

They do not apply to ordinary dietary supplements, sports nutrition products or other consumer products sold through the Website.

Not for Human Consumption Disclaimer Policy

Products specifically designated as Research Products, Research Chemicals, For Research Use Only or by an equivalent designation are supplied solely for legitimate laboratory, analytical, educational or research purposes.

Designated Research Products are not intended for human consumption.

Research Products must not be used as:

• Food.
• Dietary supplements.
• Medicines.
• Cosmetics.
• Recreational substances.
• Products intended for administration to humans.

Research Products are not intended for the diagnosis, treatment, cure, mitigation or prevention of any disease, illness or medical condition.

Cross The Limits does not recommend, encourage or authorise the human consumption or administration of any product specifically designated as a Research Product.

This policy applies only to designated Research Products and does not apply to ordinary dietary supplements, sports nutrition products or other consumer products sold through the Website.

Medical & Health Claim Prohibition Policy

Cross The Limits does not make medical, therapeutic, diagnostic, disease-treatment or disease-prevention claims in relation to Research Products.

Research Products are not marketed or represented as:

• Medicines.
• Pharmaceutical products.
• Dietary supplements.
• Medical treatments.
• Products intended to diagnose, treat, cure, mitigate or prevent disease.

Any information displayed on the Website in relation to a Research Product is provided solely for general reference, product identification, technical information or research-related purposes.

Such information must not be interpreted as:

• Medical advice.
• Healthcare advice.
• Prescribing information.
• Dosage guidance for human use.
• Instructions for self-treatment or self-medication.

Cross The Limits does not encourage customers to use designated Research Products for any human application.

Research Verification & Intent Policy

Products specifically designated as Research Products are offered for sale solely for legitimate laboratory, analytical, educational or research purposes.

Cross The Limits applies this policy to products specifically designated as Research Products and may review individual transactions where the nature of an order raises reasonable legal, regulatory, compliance or safety concerns.

By purchasing a designated Research Product, the customer acknowledges the research-only designation displayed for that product.

Customers are responsible for ensuring that:

• Their purchase is lawful.
• Their possession of the product is lawful.
• Their intended use complies with applicable laws and regulations.
• Their intended use is consistent with the research-only designation displayed on the Website.

Cross The Limits reserves the right to refuse, cancel or refund an order where there is reasonable concern that a designated Research Product may be purchased or used for a purpose inconsistent with its stated research-only designation.

Cross The Limits may also refuse a transaction involving a Research Product where legal, regulatory, compliance or safety concerns arise.

This policy applies only to products specifically designated as Research Products.

Customers purchasing ordinary dietary supplements, sports nutrition products or other consumer products are not subject to any additional research-use verification requirements.

Medical Disclaimer

Information provided on www.crossthelimits.co.uk is not intended to replace professional medical advice, diagnosis or treatment.

Anyone considering a significant dietary, supplement, exercise or lifestyle change should seek appropriate professional advice where necessary.

Anyone currently taking medication or suffering from a medical condition should consult a qualified healthcare professional before using dietary supplements where appropriate.

Cross The Limits makes reasonable efforts to provide accurate product information but cannot guarantee that all information originally supplied by third-party manufacturers or distributors will always be complete, current or free from error.

Third-Party Products and Manufacturer Information

Cross The Limits is a retailer of products sourced from manufacturers, distributors and wholesalers.

Product descriptions, ingredient information, serving information, warnings and other technical details may be based on information supplied by the manufacturer or distributor.

Customers should always refer to the physical product label for the most current manufacturer information.

Where there is a difference between information displayed on the Website and information on the physical manufacturer label, customers should follow the information supplied on the physical product unless otherwise advised.

Returns, Refunds, Exchanges and Cancellations

Customers wishing to return an item should contact us first at:

info@crossthelimits.co.uk

Returned products must normally be:

• Unused.
• Unopened.
• In their original condition.
• In their original packaging where applicable.

Products that have been opened, used or materially altered may not be eligible for return unless there is a manufacturing defect or another applicable legal right.

Customers should use a tracked or recorded delivery service when returning goods.

Nothing in these Terms & Conditions affects statutory consumer rights that cannot legally be excluded.

Return Address

LAREVOLUTION LTD
Cross The Limits
Unit 15 North East Suffolk Business Centre
Pinbush Road
NR33 7NQ
Lowestoft
Suffolk
United Kingdom

Return Procedure

Where a return has been agreed, customers should:

1. Contact info@crossthelimits.co.uk before sending the return.
2. Package the returned product securely.
3. Use tracked or recorded delivery.
4. Include sufficient information for us to identify the order.

Restocking Fees

Where a return falls outside any applicable statutory cancellation rights and is accepted by us at our discretion, a restocking fee of up to 10% may apply.

Original shipping and handling charges may also be non-refundable where legally permitted.

Any applicable deduction will be communicated as part of the return process.

Order Cancellation

Customers wishing to cancel an order should contact us as quickly as possible.

Where an order has not yet entered the dispatch process, we will normally attempt to cancel it.

Once an order has entered dispatch or has been collected by the courier, cancellation may no longer be operationally possible and the order may need to be dealt with as a return.

Any cancellation charge or deduction will only be applied where legally permitted and will not affect statutory consumer rights.

Exchanges

Where an exchange is agreed, the returned product must normally be unopened, unused and in suitable resale condition.

Customers may be responsible for:

• Return shipping.
• Replacement shipping.
• Any applicable difference in product price.
• Any applicable restocking charge where legally permitted.

Unclaimed and Refused Deliveries

Customers are responsible for providing a complete and accurate delivery address.

Where a delivery is refused or remains unclaimed:

• The order may be returned to us.
• Additional courier or return-to-sender charges may apply.
• Customers may be required to pay additional shipping costs before re-delivery.
• Returned goods may be held for up to 21 days while we wait for customer instructions.

If no instructions are received within that period, we reserve the right to deduct reasonable shipping, return and administrative costs where legally permitted.

Shipping

Customers are responsible for providing a complete and accurate shipping address.

Cross The Limits is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Delivery methods, prices and estimated delivery times are displayed at checkout where available.

Delivery times are estimates and may be affected by:

• Courier delays.
• Customs processes.
• Public holidays.
• Weather.
• Operational disruption.
• International transport delays.
• Events beyond our reasonable control.

EU Shipping Services

Cross The Limits operates dedicated and/or consolidated shipping services for customers within the European Union.

Certain EU shipping methods may include customs handling, duties and other import arrangements as part of the service.

Where the selected EU shipping method specifically states No Customs Fees, No Additional Duties or Taxes, the customer should not normally be required to pay additional customs charges on delivery.

EU consolidated shipments may first be transported from the UK to an EU distribution hub before being transferred to the final-mile courier.

Tracking information may become available only after the shipment reaches the EU distribution hub and is scanned by the final-mile courier.

Delivery times displayed for EU consolidated shipping are estimates and may vary due to international transportation, hub processing, courier delays or other circumstances beyond our reasonable control.

International Orders, Customs Duties and Fees

For international shipping services where customs duties and taxes are not specifically stated as included, the customer is responsible for checking the applicable import rules and potential charges in the destination country.

Customs duties, import taxes or carrier brokerage charges may be assessed by customs authorities, courier companies or other third parties.

Cross The Limits is not responsible for charges imposed independently by customs authorities or carriers unless the selected shipping service specifically states that these charges are included.

Customs and Import Responsibility

Customers are responsible for confirming that products may legally be imported into their destination country.

Cross The Limits cannot guarantee that every product is permitted for import into every jurisdiction.

Customers should check applicable local regulations before ordering products that may be restricted in their country.

Where customs authorities delay, inspect, refuse or seize a shipment, the outcome will depend on the destination, selected shipping service and any delivery guarantee displayed when the order was placed.

Delivery Guarantee

Where a product page, checkout page or shipping method specifically states that a Delivery Guarantee applies, that guarantee will be subject to the conditions displayed with the relevant service.

A Delivery Guarantee does not remove the customer’s responsibility to provide:

• A correct and complete delivery address.
• Accurate contact information.
• Any information reasonably required by the courier.
• Cooperation where delivery arrangements are required.

Customer Support

Customers can contact Cross The Limits at:

info@crossthelimits.co.uk

We aim to respond to customer enquiries as soon as reasonably possible.

Complaints

We operate a complaints handling procedure.

If you have a complaint regarding an order, product or service, please contact:

info@crossthelimits.co.uk

Please provide your order number and sufficient information for us to investigate the matter.

Third-Party Trademarks and Content

Third-party trademarks, brand names, images, logos and other intellectual property displayed on the Website remain the property of their respective owners.

Reference to a brand or product does not necessarily indicate any formal association, approval or endorsement unless explicitly stated.

Third-party trademarks are used where necessary to identify or describe products offered for sale.

Linking to This Website

You may link to the Website in a fair and lawful manner provided that doing so does not damage our reputation or falsely suggest an association, approval, endorsement or commercial relationship.

You may not frame this Website within another website without permission.

We reserve the right to withdraw linking permission where reasonably necessary.

Disclaimer of Liability

Nothing in these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded.

To the extent permitted by law, Cross The Limits is not responsible for indirect or consequential loss arising from:

• Website unavailability.
• Technical interruptions.
• Third-party websites or payment providers.
• Courier delays.
• Incorrect information supplied by a customer.
• Misuse of products.
• Use of Research Products contrary to their stated designation.
• Events beyond our reasonable control.

Customers remain responsible for using products in accordance with applicable instructions, warnings and laws.

Indemnity

To the extent permitted by law, customers agree not to misuse the Website or products in a manner that causes unlawful loss or liability to Cross The Limits, LAREVOLUTION LTD, its employees, directors, contractors or affiliates.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

Variation

We reserve the right to modify, remove or update any part of the Website, services or these Terms & Conditions where reasonably necessary.

Updated Terms & Conditions will apply from the date they are published on the Website unless otherwise stated.

Invalidity

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.

Where possible, the affected provision will be interpreted or adjusted in a manner that most closely reflects its original purpose while remaining lawful.

Waiver

If we do not immediately enforce a right under these Terms & Conditions, this does not mean that we waive that right.

Entire Agreement

These Terms & Conditions, together with any applicable policies referenced on the Website, form the agreement governing use of the Website and purchases from Cross The Limits.

Separate terms displayed for a specific payment method, shipping service, promotion or product category may also apply.

Registration and Company Information

Trading Name: Cross The Limits

Legal Entity: LAREVOLUTION LTD

Website: www.crossthelimits.co.uk

Companies House Number: 12988634

Business Address:

LAREVOLUTION LTD
Unit 15 North East Suffolk Business Centre
Pinbush Road
NR33 7NQ
Lowestoft
Suffolk
United Kingdom

Contact Email: info@crossthelimits.co.uk

Product Disclaimer

Cross The Limits sells both consumer supplement products and a limited number of separately designated Research Products.

Dietary supplements and sports nutrition products should be used according to their individual labels and manufacturer instructions.

Products specifically marked as Research Products, Research Chemicals or For Research Use Only are subject to the Research Product policies contained within these Terms & Conditions and are not intended for human consumption.

No product sold by Cross The Limits is intended to diagnose, treat, cure or prevent any disease unless expressly authorised and legally classified for such purpose.