1. What types of supplements do you offer?

 

We offer various sports supplements, including muscle-building supplements, pre-workout formulas, post-workout recovery products, vitamins and minerals, amino acids, and more.

 

2. Are your supplements safe to use?

 

All our supplements are sourced from reputable manufacturers and undergo rigorous quality control to ensure safety and efficacy. However, we recommend consulting a healthcare professional before starting any new supplement regimen.

 

3. How should I choose the right supplement for my needs?

 

Choosing the right supplement depends on your fitness goals, dietary needs, and any health conditions you may have. Our product descriptions provide detailed information to help you make an informed decision. Contact our customer support team for personalized advice if you need more clarification.

 

4. How can I place an order?

 

Placing an order is simple. Please browse our products, add the desired items to your cart, and proceed to checkout. You can pay using various payment methods, including credit/debit cards, Klarna payments, and LayBuy.

 

5. What is your shipping policy?

 

We offer both domestic and international shipping. Orders are typically processed within 1-2 business days, but shipping times may vary depending on location. For detailed information, please refer to our Shipping Policy page.

 

6. Can I track my order?

 

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

 

7. What is your return policy?

 

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please get in touch with our customer support team to initiate a return. For more details, please visit our Return Policy page.

 

8. Do you offer discounts or promotions?

 

Yes, we regularly offer discounts and promotions on various products. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

 

9. Can I get a consultation for supplement recommendations?

 

Absolutely! Our team of experts is here to help. Contact us through our website, and we will provide personalized recommendations based on your fitness goals and dietary needs.

 

10. Are your products suitable for vegans and vegetarians?

 

We offer a selection of vegan—and vegetarian-friendly supplements. For specific information, please check the product descriptions or use the filter options on our website to find suitable products.

 

11. How can I contact customer support?

 

You can email our customer support team at support@crossthelimits.co.uk or speak directly to our AI bot, Lyro. We aim to respond to all inquiries within 24 hours.

 

12. Do you offer wholesale opportunities?

 

We offer wholesale options for gyms, fitness centres, and retailers. For more information, please get in touch with our wholesale department at wholesale@crossthelimits.co.uk.

 

13. What happened when I placed an order, but it showed "Order Failed"?

Your order still needs to be completed. Most likely, our payment gateway did not accept your card. In such cases, the bank often holds the funds as "pending, " which should be returned to your account within three business days.

 

14. What should I do if my card is not accepted when placing an order?

If your card was not accepted when placing an order, please use a different card or select another payment gateway from the list on the payment page after placing your order.

 

15. How long do I wait for tracking when ordering to the EU?

Customers from EU countries will receive tracking information once the order arrives at our EU warehouse. This typically takes about five days. After that, the order will be shipped via DPD, and the tracking information will be sent to your email.

 

16. What is the points system?

You must first register an account in our store to use your points. Our points system allows you to collect points for every purchase. For every £1 spent on our website, you earn 1 point. For every 100 points, you receive £1 in store credit.

For example, if you order £100, you will earn 100 points (the equivalent of £1), which you can redeem towards your next order.