1. What types of supplements do you offer?

 

We offer various sports supplements, including muscle-building supplements, pre-workout formulas, post-workout recovery products, vitamins and minerals, amino acids, and more.

 

2. Are your supplements safe to use?

 

All our supplements are sourced from reputable manufacturers and undergo rigorous quality control to ensure safety and efficacy. However, we recommend consulting a healthcare professional before starting any new supplement regimen.

 

3. How should I choose the right supplement for my needs?

 

Choosing the right supplement depends on your fitness goals, dietary needs, and any health conditions you may have. Our product descriptions provide detailed information to help you make an informed decision. Contact our customer support team for personalised advice if you need more clarification.

 

4. How can I place an order?

 

Placing an order is simple. Browse our products, add the desired items to your cart, and checkout. You can pay using various payment methods, including credit/debit cards, Klarna payments, and LayBuy.

 

5. What is your shipping policy?

 

We offer both domestic and international shipping. Orders are typically processed within 1-2 business days, but shipping times may vary depending on location. For detailed information, please refer to our Shipping Policy page.

 

6. Can I track my order?

 

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

 

7. What is your return policy?

 

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our customer support team to initiate a return. For more details, please visit our Return Policy page.

 

8. Do you offer discounts or promotions?

 

Yes, we regularly offer discounts and promotions on various products. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

 

9. Can I get a consultation for supplement recommendations?

 

Absolutely! Our team of experts is here to help. Contact us through our website, and we will provide personalised recommendations based on your fitness goals and dietary needs.

 

10. Are your products suitable for vegans and vegetarians?

 

We offer a selection of vegan—and vegetarian-friendly supplements. For specific information, please check the product descriptions or use the filter options on our website to find suitable products.

 

11. How can I contact customer support?

 

Please email our customer support team at support@crossthelimits.co.uk or speak directly to our AI bot assistant. We aim to respond to all inquiries within 24 hours.

 

12. Do you offer wholesale opportunities?

 

We offer wholesale options for gyms, fitness centres, and retailers. For more information, please contact our wholesale department at wholesale@crossthelimits.co.uk.

 

13. What happened when I placed an order, but it showed "Order Failed"?

Your order still needs to be completed. Our payment gateway most likely did not accept your card. In such cases, the bank often holds the funds as "pending, " which should be returned to your account within three business days.

 

14. What should I do if my card is not accepted when placing an order?

If your card was not accepted when placing an order, please use a different card or select another payment gateway from the list on the payment page after placing your order.

 

15. How long does it take to receive tracking for EU orders?

We dispatch parcels to the EU once a week, every Thursday. Your order must be placed by 10 AM on Thursday to be included in that week's shipment.
If you order earlier in the week (e.g., on Monday), your parcel will remain in the UK until Thursday, when it is transported to our EU warehouse. Once it arrives there (typically in about 7 days), we will send it via DPD, and you will receive your tracking details by email.
Please be aware that the journey from the UK to the EU warehouse does NOT include tracking—tracking is only provided once your parcel is dispatched from the EU.

 

16. What is the points system?

You'll first need to register an account in our store to use your points. Our points system allows you to collect points for every purchase. For every £1 spent on our website, you earn 1 point. For every 100 points, you receive £1 in store credit.

For example, if you order £100, you will earn 100 points (the equivalent of £1), which you can redeem towards your next order.