What types of supplements do you offer?

 

We offer a variety of sports supplements, including muscle-building products, pre-workout formulas, post-exercise recovery items, vitamins and minerals, amino acids, and more.

 

Are your supplements safe to use?

 

All our supplements are sourced from reputable manufacturers and undergo rigorous quality control to ensure safety and efficacy. However, we recommend consulting a healthcare professional before starting any new supplement regimen.

 

How should I choose the right supplement for my needs?

 

Choosing the right supplement depends on your fitness goals, dietary needs, and any existing health conditions. Our product descriptions provide detailed information to help you make an informed decision. Contact our customer support team for personalised advice if you need more clarification.

 

How can I place an order?

 

Placing an order is simple. Please browse our products, add the items you'd like to your cart, and proceed to checkout. You can pay using credit or debit cards, Klarna, or LayBuy.

 

What is your shipping policy?

 

We offer both domestic and international shipping. Orders are typically processed within 1-2 business days; however, shipping times may vary by location. For detailed information, please refer to our Shipping Policy page.

 

Can I track my order?

 

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

 

What is your return policy?

 

We offer a carrier 's-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our customer support team to initiate a return. For more details, please visit our Return Policy page.

 

Do you offer discounts or promotions?

 

Yes, we regularly offer discounts and promotions on various products. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

 

Can I get a consultation for supplement recommendations?

 

Absolutely! Our team of experts is here to help. Contact us via our website, and we will provide personalised recommendations tailored to your fitness goals and dietary needs.

 

Are your products suitable for vegans and vegetarians?

 

We offer a selection of vegan—and vegetarian-friendly supplements. For specific information, please check the product descriptions or use the filter options on our website to find suitable products.

 

How can I contact customer support?

 

Please email our customer support team at info@crossthelimits.co.uk or speak directly to our AI bot assistant. We aim to respond to all inquiries within 24 hours.

 

Do you offer wholesale opportunities?

 

We offer wholesale options for gyms, fitness centres, and retailers. For more information, please contact our wholesale department at wholesale@crossthelimits.co.uk.

 

What happened when I placed an order, but it showed "Order Failed"?

 

Your order still needs to be completed" Our payment"gateway most likely did not accept your card. In such cases, the bank often holds the funds as "pending, " which should be returned to your account within three business days.

 

What should I do if my card is not accepted when placing an order?

 

If your card was not accepted when placing an order, please try using a different card or select an alternative payment gateway from the list on the payment page after placing your order.

 

How long does it take to receive tracking for EU orders?

 

We dispatch parcels to the EU every Friday. Your order must be placed by 10 AM on Friday to be included in that week's shipment. If you order earlier in the week (e.g. on Sunday), your parcel will stay in the UK until Thursday, when it is transferred to our EU fulfilment centre. Once it arrives (usually within 5-7 days), we will send it via DPD, and you will receive your tracking details via email. Please note that the journey from the UK to the EU warehouse does not include tracking—tracking is only provided once your parcel is dispatched from the EU warehouse.

 

What is the points system?

 

First, you'll need to register for an account with our store to earn your points. Our points system lets you earn points on every purchase. For every £1 spent on our website, you earn 1 point. For every 100 points, you get £1 in store credit.

For example, if you order £100, you will earn 100 points (equivalent to £1), which you can redeem on your next order.