SHIPPING:

🚚 Free UK shipping over £75 | Free EU shipping over £150

SHIPPING INFORMATION:

Royal Mail:

Orders are packed and shipped Monday through Friday only. Most are shipped within 24 hours of the order date.

UK Standard Delivery

Delivery cost – £3.66

Items are usually dispatched within 48 hours (in rare cases, they can take 2-3 working days to be sent) and arrive within 2-4 business days. Your order will be delivered via a tracked Royal Mail service.

UK Next Day Delivery*

Delivery cost – £8.75 (for orders up to 2kg)

Orders placed by 1 p.m. will be dispatched the same day (orders placed on Friday before 9 p.m. will be delivered on Monday (excluding Bank Holidays); orders placed after 1 p.m. on Friday will be delivered on Tuesday). Your order will be delivered via Royal Mail and must be signed off. Suppose no one is available to sign for the delivery. In that case, Royal Mail will leave a card notifying that the delivery has been attempted, including further information regarding re-delivery.

If the order weighs more than 2kg, it will be automatically sent with UK Standard Delivery.

UK Next Day delivery may not be available during sale periods.

Orders placed on weekends and selected holidays are processed on the next business day.

Our team strives to meet your expectations, but unfortunately, parcels are delayed due to circumstances beyond our control.

🇪🇺 EU Shipping: Simple & Stress-Free

We’ve simplified our EU shipping to save you from customs drama and extra fees. Here is exactly how it works:

Weekly Dispatch: We send all EU orders in one big batch every Thursday.

The "Invisible" Leg: Your parcel travels from the UK to our EU hub first. This takes about 7 days. There is NO tracking for this part.

DPD Activation: Once it hits our EU hub (usually by the following Friday), it’s scanned and shipped via DPD the same day.

Tracking: You will receive your tracking link ONLY when the parcel leaves the EU hub.

The Bottom Line: Don't panic if you don't get a tracking code immediately. It’s on the move! You’ll get the link as soon as it’s in the DPD system.

Why we do it this way

Our mission at Cross The Limits is to provide our customers with reliable, fast, and stress-free access to high-quality sports supplements – no matter where you live. By adapting our shipping model, we ensure compliance with post-Brexit regulations while keeping the experience smooth for you.

Thank you for your trust – we’re here to help you go beyond your limits, without limits at the border.

Global Shipping (USA and Beyond)

For our esteemed international clientele from the USA and across the globe, we offer dedicated processing and dispatch of your orders outside the European Union on every standard business day, ensuring prompt and efficient delivery to your doorstep, wherever you may be in the world.

Returns, Refunds, Exchanges and Cancellation Policy

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect.

If you return your purchase by post or courier after 14 days, we reserve the right to refrain from offering you a refund or may return your purchase.

If you decide to return the item, you will be subject to a restocking fee and still have to pay return shipping.

Refunds can only be given for products returned to us in their original condition. We cannot issue a refund for any item which has been opened or used.

To return items, please contact us first by email at info@crossthelimits.co.uk.